Northern CA Service Advisor Training - Seven Steps to Service Advisor Mastery

This service advisor training program is meticulously designed to equip your team with a practical understanding of JDI Coaching's proprietary 7-step system. This system is not just a theoretical framework, but a structured approach that can be immediately applied to enhance customer satisfaction and drive sales. Each step is intricately linked to the next, providing your service advisors with a practical, easy-to-follow system that they can quickly master. 

Here is a brief example of what they will learn in our 7-step system. 

1. Preparation - How to be ready for the customer's arrival

2. Approach - Greeting, walk-around, and rapport building. 

3. Presentation - Closing the sale

4. Commitment - Setting the contact expectations