ADVISOR TRAINING

This service advisor training program is meticulously designed to equip your team with a practical understanding of JDI Coaching's proprietary

7-step system.

This system is not just a theoretical framework, but a structured approach that can be immediately applied to enhance customer satisfaction and drive sales.

Each step is intricately linked to the next, providing your service advisors with a practical, easy-to-follow system that they can quickly master.

Moreover, your service advisors will actively participate in live walk-around drills and role-play presentation calls. This interactive approach ensures that they not only understand the concepts but also learn how to apply them in real-life scenarios.

They will also gain insights on writing a proper repair order, the impact of estimate preparation on sales, effective closing techniques, and how to handle challenging situations (HEAT).

It's a power-packed day of hands-on learning.

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What Our Customers Say

"JDI Coaching has been instrumental in boosting our team’s growth and bringing back excitement within our team. Their unique methods, combined with insights into leadership and the psychology of a consumer, elevated our standards and gave us confidence in our dealerships worth. Gary and Jair have not only improved our team but also encouraged competition among our members and other stores. They were pivotal in teaching us clear and consistent communication methods, gamification techniques, and how to hold our team and ourselves accountable, much like a fitness trainer would with an athlete. Their dedication to us is evident in all they do, making them crucial to our team and business."

Luis Romano
General Manager
Walnut Creek Subaru

JDi 7 Steps

01

Preparation

Advisors will learn the importance of thorough preparation before interacting with customers. This includes familiarizing themselves with the customer's history, understanding their vehicle's service needs, and anticipating potential questions or concerns.

02

Customer Approach

The training will cover effective communication techniques and strategies for building rapport with customers. Advisors will learn how to greet customers warmly, build rapport during the walk around, actively listen to their concerns, and empathize with their needs.

03

Commitment to Update

Advisors will be given an easy-to-follow system to help keep customers informed throughout the service process. This involves providing regular updates on the status of their vehicle, any additional recommendations, and estimated completion times.

04

Sales Presantation

Participants will be trained in presenting service recommendations in a clear and persuasive manner. This includes highlighting the benefits of recommended services, addressing any concerns or objections, and guiding customers towards informed decisions.

The training will emphasize the importance of efficiency and quality in completing service tasks. Advisors will learn how to coordinate with technicians, prioritize work orders, and ensure timely completion of repairs or maintenance.

05

Getting the Work Done

06

Delivering the Final Product

Advisors will learn how to conduct thorough quality inspections and ensure that all service work meets the highest standards. This step involves reviewing the completed work with customers, addressing any final concerns, and ensuring their satisfaction.

07

Follow-up After the Sale

The training will cover strategies for maintaining ongoing relationships with customers beyond the service visit. Advisors will learn the importance of follow-up communication, seeking feedback, and addressing any post-service issues promptly.